Shopify Support & Maintenance, From a Senior Team
Keep a Shopify Platinum Partner on call. SDG provides ongoing support, maintenance, and enhancement on monthly retainers, so your store keeps improving long after launch, with the same senior engineers who build at enterprise scale.
Trusted by brands that define their categories
Monthly support and retainers
Launch is the start, not the finish. We retain a roster of clients on monthly support agreements, giving them a senior team for ongoing development, fixes, and new features without the cost and lead time of hiring in-house. You get a predictable partner who already knows your codebase.
Maintenance, monitoring, and enhancement
Theme and app updates, performance and Core Web Vitals, accessibility, bug fixes, and a steady backlog of improvements: we treat your store as a product that should get better every month, not a project that ends at handoff.
Inherited a store that needs help?
We regularly take over Shopify stores built by other agencies or developers, stabilize them, and bring them up to standard. Tell us what hurts and we’ll triage it. Explore our case studies or our Shopify Plus practice.
Everything your store needs, from one senior team
SDG is a full-service Shopify partner. The same senior engineers and designers behind enterprise replatforms also take on focused projects, ongoing support, and everything in between — for brands large and small. One accountable team, end to end.
Strategy & architecture
Roadmaps, technical architecture, and platform decisions grounded in nearly two decades on Shopify.
UX/UI design
Brand-led storefront design and interface work, engineered to convert as well as it looks.
Storefront development
Theme and fully custom front-end builds, from a single template to a complete storefront.
Headless & composable
Hydrogen, Oxygen, and custom React storefronts engineered to hit performance budgets others miss.
Replatforming & migrations
Moves onto Shopify and Shopify Plus without downtime or data loss, including the largest catalogs in retail.
Systems & data integration
ERP, OMS, PIM, CRM, and bespoke middleware — the back-office systems global retail runs on.
Performance engineering
Core Web Vitals, speed, and reliability treated as a baseline, not an afterthought.
Shopify SEO
Technical SEO, site architecture, and structured data so the right buyers find your store.
CRO & experimentation
Conversion-rate optimization and A/B testing that turn existing traffic into more revenue.
Support & retainers
Ongoing monthly support, maintenance, and enhancement — a senior team on call for your store.
Accessibility
WCAG-compliant builds and audits, so your storefront works for every customer.
Apps & custom functionality
Custom Shopify apps, checkout extensions, and bespoke features the platform doesn’t ship out of the box.
Frequently asked questions
Do you offer monthly Shopify support retainers?
Yes. Most support clients work with us on a monthly retainer that covers development, maintenance, and enhancement. We scope the hours to your needs.
What does Shopify support include?
Theme and app updates, bug fixes, new features and development, performance and accessibility work, integrations, and proactive monitoring and recommendations.
Will you support a store you didn’t build?
Yes. We regularly take over and stabilize Shopify stores built by other teams, audit the codebase, and bring it up to standard before improving it.
Do you support small stores as well as enterprise?
Yes. We are full-service and work with brands large and small. Support engagements are sized to the store and the work.
How fast do you respond?
Response times are set in your support agreement, with priority handling for anything affecting revenue or availability.
Can support lead into larger projects?
Often. Many clients start with support and grow into replatforms, headless builds, or redesigns as their needs scale.